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ISO 9001:2008 is the International Standard for Quality Management Systems (QMS). It provides our company with a set of principles that ensure a common sense approach to the management of our business activities, thus enabling us to consistently achieve customer satisfaction.

ISO 9001 certification is not just suitable for large organisations but also small businesses that will benefit from adopting efficient quality management systems that will save time and cost, improve efficiency and ultimately improve customer relationships.

Some of the benefits to our company are:

• Provides senior management with an efficient management process

• Sets out areas of responsibility across the organisation

• Mandatory for tenderering for public sector work

• Communicates a positive message to staff and customers

• Identifies and encourages more efficient and time saving processes

• Highlights deficiencies

• Reduces your costs

• Provides continuous assessment and improvement

The benefits to our customers:

• An improved quality and service,

• Delivery on time

• Right first time attitude

• Fewer returned products and complaints

• Independent audit demonstrates commitment to quality

To show our customers that we are serious about our Quality Management Systems, we employ a consultant who carries out quarterly audits on our company to ensure the highest standards keep being met. We also have 12 monthly audits from Steel Construction Certification Scheme who are a UKAS* accredited certification body, thus maintaining our membership to them.

*During our assessments, we were made aware that there are a number of 'non-genuine' certificates out there awarded by organisations who are not UKAS registered (United Kingdom Accreditation Service). UKAS accreditated organisations are the only organisations that can give out 'official' accreditation that is recognised in the United Kingdom, with genuine certification displaying the UKAS crown logo. This isn't to say that these organisations dont 'assess' or inturn enable their 'assesed' companies to run their businesses to ISO 9001 standards but to be sure you should always choose a UKAS accredited service for peace of mind.

Quality Policy

Please click here to see West Mercia Sections quality policy.


Please click on the certificates below to see our accreditation certificates...

ISO9001:2008 - Certificate

No. Q161

Click here to enlarge...

Factory Production Control - Certificate

No. 2273 - CPR - 0071

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